How can we help?
Browse a topic below to find quick answers, or reach out to our team if you need a hand. Most questions about getting started, billing, and features are covered here.
Getting started
New to Notioff? Set up your workspace and add your first pages.
Account & billing
Plans, payments, renewals, cancellation, and refunds.
Security & privacy
How we protect your data and how you control access.
Features
Databases, collaboration, templates, offline, and apps.
Troubleshooting
Sign-in issues, syncing, and quick fixes for common problems.
Contact
Prefer to talk to a person? Reach our team directly.
Set up your workspace
How do I create my first workspace?
After you create a free account, Notioff sets up your first workspace automatically. From there you can add pages from the sidebar, start typing right away, and rename the workspace in settings whenever you like.
Can I import my existing notes?
Yes. You can import content from common formats such as Markdown and CSV. Imported notes become regular pages that you can edit, organize, and link like anything else in your workspace.
How do I add and organize pages?
Use the plus button in the sidebar to create a page, and drag pages to nest them inside one another. You can also add pages within a page to build a simple, tidy structure that grows with your work.
Is there a free plan I can try first?
Yes. The Free plan does not require a credit card and is a good way to explore the editor and basic databases. You can review what each plan includes on our Pricing page.
How do I invite teammates?
Open your workspace settings, choose members, and send an invitation by email. Sharing and real-time collaboration are available on the Team plan, so everyone can work together in one place.
Plans, payments, and cancellation
Which plans are available, and what do they cost?
We offer a free plan, Personal Pro from $4 per month billed annually, Team from $6 per user per month billed annually, and a custom Enterprise plan. Full details and a comparison are on our Pricing page.
When am I charged, and does my plan renew automatically?
Paid plans are billed in advance, either monthly or annually depending on the option you choose. They renew automatically at the end of each billing period at the then-current price, unless you cancel before the renewal date.
How do I cancel my subscription?
You can cancel at any time from your account settings — no phone call or email required. Your plan stays active until the end of the current billing period and will not renew after that. See our Refunds & Cancellation Policy for full details.
Do you offer refunds?
If you are not satisfied, you may request a refund within 14 days of a new paid subscription charge by emailing info@notioff.org. The full terms are described in our Refunds & Cancellation Policy.
Are taxes included in the price?
Listed prices exclude any applicable sales tax or VAT. Any taxes that apply to your location are calculated and shown at checkout before you confirm your purchase.
Your data and privacy
How is my data protected?
Can I export my content?
Yes. You can export your pages to Markdown, CSV, and PDF at any time. Your content stays portable, so you are never locked in and can take your work with you.
Who can see my pages?
By default, your pages are private to you. You control access with sharing settings and, on the Team plan, roles and permissions that let you decide what members and guests can view or edit.
Do you support single sign-on (SSO)?
Single sign-on is available on the Enterprise plan, along with advanced administration and an audit log. Please contact us to discuss your organization's requirements.
Working in Notioff
What can I build with databases?
Any list can become a database and be viewed as a table, board, calendar, or gallery. You can filter, sort, and group the same information to fit the task in front of you, without duplicating anything.
Does Notioff work offline?
Offline mode is available on paid plans. You can keep working when you lose connection, and your changes sync automatically the next time you are back online.
Can I collaborate with my team in real time?
Yes. On the Team plan you can edit together, leave comments, and mention teammates, so everyone always sees the latest version of a page.
Are there templates to start from?
Yes. You can start from ready-made templates for notes, docs, planners, and more. Browse the collection on our Templates page and adapt any template to your workflow.
Is there a desktop or mobile app?
Notioff runs in your browser and as apps for desktop and mobile. You can find every version on our Download page.
Fix common issues
I forgot my password. How do I reset it?
Go to the password reset page and enter your email. We will send you a link so you can choose a new password and sign back in.
My changes are not syncing. What should I check?
First, check your internet connection and refresh the page. If a note still looks out of date, open its version history to confirm your latest edits were saved before making further changes.
A page will not load. How can I fix it?
Try refreshing, clearing your browser cache, or updating the app to the latest version. If the problem continues, testing in another browser helps narrow down the cause so we can assist.
I cannot sign in to my account. What now?
Make sure you are using the email you signed up with, and reset your password if needed from the password reset page. If you still cannot get in, contact us and we will help.
How do I report a bug or ask for more help?
We are happy to help. Reach our team through the Contact page with a short description of what happened and any steps to reproduce it, and we will follow up.
Still need help?
If you could not find an answer here, our team is glad to help. Reach out and we will get back to you as soon as we can.